Shipping policy
SHIPPING POLICY
Last Updated: June 18, 2026
Official Website: https://akeleotoy.com
Applicable Regions: 48 Contiguous United States Only
At AKELEO, we are committed to providing fast, reliable shipping and transparent delivery information for our premium kids' ride-on toys and remote-controlled products. This Shipping Policy outlines our order processing, delivery, and shipping-related procedures. By placing an order on our website, you acknowledge and agree to the terms below.
1. Permanent Free Standard Shipping
AKELEO offers permanent free standard shipping on ALL orders shipped to the 48 contiguous United States. No minimum purchase required. This is a standard service, not a limited-time promotion.
Important Shipping Restrictions:
At this time, we do not ship to:
● Alaska (AK)
● Hawaii (HI)
● Puerto Rico (PR)
● Guam (GU)
● U.S. Virgin Islands (VI)
● American Samoa (AS)
● Northern Mariana Islands (MP)
● Any international destinations
● PO Boxes, APO/FPO military addresses, or freight forwarding facilities
If an order is placed from a restricted location, we will contact you within 2 business days to either cancel the order for a full refund or discuss alternative options.
Orders are typically processed and shipped within 1–4 business days after payment confirmation.
Business days exclude:
● Saturdays
● Sundays
● U.S. Federal Holidays
Orders placed before 5:00 PM EST will be processed the same business day. Orders placed after the cut-off time will be processed on the next business day.
During holidays, promotional events, product launches, or peak shopping seasons (e.g., Black Friday, Christmas, Father's Day), order processing may take up to 5 business days.
Order Modifications & Cancellations
You may modify your shipping address or cancel your order free of charge if we have not yet processed it for shipment. Once an order has been processed and shipped, modifications or cancellations are no longer available.
Delivery times begin after your order has been shipped, not after order placement.
| Shipping Method | Estimated Delivery Time |
| Standard Shipping (Free) | 4–6 business days after shipment |
Important Notes:
● Delivery estimates are not guaranteed and may vary due to:
○ Severe weather conditions
○ Carrier operational delays
○ Public holidays
○ Peak season shipping volume
● Large items (e.g., 24V Kids Drift Go Kart) require an adult signature upon delivery. Please ensure someone is available to sign for the package to avoid delivery delays.
4. Order Tracking
● You will receive an order confirmation email immediately after placing your order
● Once your order has shipped, you will receive a shipping confirmation email containing a tracking number
● Please allow up to 24 hours for tracking information to become active in the carrier's system
● You may use the provided tracking number to monitor shipment progress on the carrier's website
Multiple Warehouses & Split Shipments
AKELEO may fulfill orders from multiple warehouse locations depending on inventory availability, destination, and logistics efficiency. Warehouse selection is determined automatically and cannot be selected by customers.
Orders containing multiple items may be shipped from different warehouses and arrive in separate packages. You will receive separate shipping confirmation emails for each package with individual tracking numbers.
5. Lost, Damaged, or Incorrect Shipments
If your package is confirmed lost by the carrier, arrives damaged, or contains the wrong product:
1. Contact our customer support within 30 days of the scheduled delivery date
2. Provide your order number and clear photos/videos of the issue (for damaged/incorrect items)
3. We will complete our investigation with the carrier within 3 business days
4. Upon confirmation, you may choose between a free replacement shipment or a full refund
All costs associated with lost, damaged, or incorrect shipments are 100% covered by AKELEO.
6. Shipping Address Accuracy
Customer Responsibility
Customers are responsible for providing accurate and complete shipping information at checkout. If an order cannot be delivered due to incorrect or incomplete information provided by the customer:
● You will be responsible for any additional shipping costs incurred for re-delivery
● If the package is returned to us, a refund will be issued minus the original shipping cost and return fees
AKELEO Responsibility
If the address error is caused by AKELEO's mistake, we will reship the order at no additional cost to you or issue a full refund, at your choice.
7. Undeliverable Packages
If a package is returned to us as undeliverable (e.g., no one available to sign, address not found, recipient refused delivery):
● We will contact you within 2 business days to arrange for re-delivery or cancellation
● If you choose re-delivery, you will be responsible for the additional shipping cost
If you choose cancellation, a refund will be issued minus the original shipping cost and any return fees charged by the carrier
8. Delivery Delays
AKELEO is not responsible for delays caused by events outside our reasonable control, including:
● Severe weather
● Customs inspections (not applicable for US domestic orders)
● Transportation disruptions
● Labor strikes
● Carrier operational delays
● Force majeure events
While we strive to meet estimated delivery timelines, delays may occasionally occur. We will notify you of any significant delays as soon as we become aware of them.
All approved customer returns must be sent only to the designated Returns Center provided by AKELEO Customer Support. Returns sent to unauthorized warehouse locations may be refused, discarded, or become ineligible for refund processing.
Plaintext
AKELEO Returns Center
c/o Cyber Cloud
3625 E Jurupa St
Loading Dock 40
Ontario, CA 91761
United States
For complete return instructions, please refer to our Refund Policy.
AKELEO reserves the right to update, modify, or replace this Shipping Policy at any time. Any changes will be effective immediately upon publication on our website. We encourage you to review this policy periodically for updates.
● Email: support@akeleotoy.com
● Phone: +1 (530) 512-3456
● Business Hours: Monday-Friday, 9:00 AM - 5:00 PM PST
Plaintext
AKELEO Returns Center
c/o Cyber Cloud
3625 E Jurupa St
Loading Dock 40
Ontario, CA 91761
United States