Refund policy
Refund Policy
Last Updated: June 18, 2026
Official Website: https://akeleotoy.com
Applicable Regions: 48 Contiguous United States (Alaska, Hawaii, and international orders require separate support)
At AKELEO, we are committed to providing high-quality kids' ride-on toys and a seamless customer experience. This Refund Policy outlines our procedures for returns, refunds, exchanges, and product quality issue requests. By placing an order on our website, you acknowledge and agree to the terms below.
1. 30-Day Quality Issue Protection
AKELEO provides 100% free support for verified product quality issues reported within 30 calendar days from the date of delivery.
Eligible Quality Issues Include:
● Shipping damage (broken parts, dents, scratches during transit)
● Missing parts or accessories
● Manufacturing defects
● Functional failures upon first use
● Incorrect product received (wrong model, color, or item)
● The 30-day period starts on the delivery date confirmed by the shipping carrier
● Requests submitted after 30 days may not qualify for support
● AKELEO covers 100% of return shipping costs for all verified quality issues. We will provide a prepaid return label once your claim is approved.
After our customer support team reviews and approves your claim, we will offer one or more of the following resolutions based on the specific circumstances:
● Replacement Parts: Shipped free of charge for minor issues
● Full Product Replacement: Shipped free of charge for major defects
● Partial Refund: For minor cosmetic issues that do not affect functionality
● Full Refund: For products that cannot be repaired or replaced
● For most quality issues, we may require you to return the original product at our expense
● In some cases (e.g., low-value items, minor defects), we may issue a full refund or replacement without requiring the product to be returned, at our sole discretion
3. Non-Quality Returns (Change of Mind)
If you wish to return a product for reasons not related to a verified quality issue (e.g., changed mind, wrong size, gift return), you may do so within 30 days of delivery under the following conditions:
Product Condition Requirements:
● Items must be unused, in their original packaging, and in resalable condition
● All original parts, accessories, manuals, and tags must be included
● Products that have been assembled, used, damaged, or modified are not eligible for return
● Customers are responsible for all return shipping costs
● Original shipping charges are non-refundable
● If we provide a prepaid return label for convenience, the cost of the label will be deducted from your refund amount
● A restocking fee of up to 20% may apply for items returned without original packaging or in used condition
4. How to Initiate a Return or Claim
All returns and quality issue requests must be pre-authorized by our customer support team. Do not return any product without first contacting us.
Email us at support@akeleotoy.com or call +1 (530) 512-3456 with the following information:
● Your order number
● Full name and shipping address
● Detailed description of the issue or return reason
● Clear photos and/or videos of the product (for quality claims)
Our team will review your request within 24-48 business hours and provide you with:
● A return authorization (RA) number
● Detailed return instructions
● A prepaid return label (for quality issues)
● Package the item securely in its original packaging
● Clearly mark the RA number on the outside of the package
● Ship the item only to the address provided by our support team
All authorized returns must be sent exclusively to:
plaintext
AKELEO Returns Center
c/o Cyber Cloud
3625 E Jurupa St
Loading Dock 40
Ontario, CA 91761
United States
AKELEO operates multiple fulfillment warehouses. Returns sent to any address other than the one listed above may be refused, discarded, or become ineligible for refund processing. We are not responsible for items shipped to unauthorized locations.
Once we receive and inspect your returned item:
● Refunds will be processed within 3-5 business days
● Refunds will be issued to the original payment method used for purchase
● Your payment provider may take an additional 5-10 business days to post the refund to your account
● Sales tax will be refunded in accordance with applicable state laws
● You will receive a confirmation email once the refund has been processed
Our Quality Issue Protection does not apply to:
● Accidental damage (drops, collisions, water damage)
● Improper use, abuse, or negligence
● Unauthorized modifications or repairs
● Normal wear and tear from regular use
● Damage occurring after delivery due to improper storage or maintenance
● Cosmetic issues that do not affect product functionality
● Issues caused by failure to follow product instructions or safety guidelines
● Batteries and consumable parts that have reached the end of their normal lifespan
Claims falling within these exclusions may be denied.
8. Order Cancellation
● Orders may be cancelled free of charge before they have been shipped
● Once an order has been shipped, cancellation is no longer available
● If you no longer want a shipped order, you may refuse delivery or return it under our Non-Quality Returns policy
● Refunds for gift orders will be issued to the original purchaser's payment method
● Gift recipients may request a product exchange instead of a refund
● Gift returns follow the same terms and conditions as regular returns
AKELEO reserves the right to update, modify, or replace this Refund Policy at any time. Any changes will be effective immediately upon publication on our website. We encourage you to review this policy periodically for updates.
● Email: support@akeleotoy.com
● Phone: +1 (530) 512-3456
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM PST