Refund policy
REFUND POLICY
Last Updated: June 2026
Official Website:
https://akeleotoy.com
At AKELEO, we are committed to providing a positive customer experience. This Refund Policy explains how returns, refunds, and product quality issue requests are handled.
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30-Day Quality Issue Protection
AKELEO provides support for verified product quality issues reported within 30 days after delivery.
Eligible situations may include:
• Shipping Damage
• Missing Parts
• Manufacturing Defects
• Functional Failures Upon Arrival
• Incorrect Product Received
Requests submitted more than 30 days after delivery may not qualify for support.
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Available Resolutions
After review and approval by AKELEO, available resolutions may include:
• Replacement Parts
• Replacement Product
• Partial Refund
• Full Refund
The final resolution will be determined based on the specific circumstances of each case.
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How To Report A Quality Issue
To request assistance, please contact AKELEO Customer Support and provide:
• Order Number
• Customer Name
• Description of the Issue
• Clear Photos and/or Videos
Additional information may be requested to verify the claim.
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Support Exclusions
Quality Issue Support does not apply to:
• Accidental Damage
• Improper Use
• Unauthorized Modifications
• Abuse or Negligence
• Normal Wear and Tear
• Damage Occurring After Delivery
• Cosmetic Issues That Do Not Affect Product Function
• Issues Caused By Failure To Follow Product Instructions
Claims falling within these exclusions may be denied.
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Non-Quality Returns
If a return request is not related to a verified product quality issue:
• Customers are responsible for return shipping costs.
• Original shipping charges are non-refundable.
• Any prepaid return label provided by AKELEO may be deducted from the refund amount.
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Return Authorization
Do not return any product without contacting AKELEO first.
All returns require authorization and instructions from Customer Support.
Unauthorized returns may not be accepted or processed.
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Approved Return Address
Approved returns must be sent only to:
Returns Center
Cyber Cloud
3625 E Jurupa St
Loading Dock 40
Ontario, CA 91761
United States
Phone:
+1 (530) 512-3456
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Unauthorized Warehouse Returns
AKELEO operates multiple fulfillment warehouses.
However, all approved customer returns must be sent only to the designated Returns Center provided by AKELEO Customer Support.
Returns sent to unauthorized warehouse locations may be refused, discarded, or become ineligible for refund processing.
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Refund Processing
Once a return or claim has been reviewed and approved:
• Refunds will be issued to the original payment method whenever possible.
• Processing times depend on the payment provider.
• Customers will receive confirmation once the refund has been processed.
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Order Cancellation
Orders may be cancelled before shipment.
Once an order has shipped, cancellation is no longer available and any request will be handled under this Refund Policy.
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Policy Updates
AKELEO reserves the right to update, modify, or replace this Refund Policy at any time.
Any updates become effective immediately upon publication on this website.
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Contact Information
Customer Support
Email:
support@akeleotoy.com
Phone:
+1 (530) 512-3456
Returns Center
Cyber Cloud
3625 E Jurupa St
Loading Dock 40
Ontario, CA 91761
United States
Official Website:
https://akeleotoy.com
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By placing an order on AKELEO, you acknowledge and accept this Refund Policy.