Privacy policy

PRIVACY POLICY

Last Updated: June 2026

Official Website:
https://akeleotoy.com

AKELEO ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, interact with our services, or purchase products from us.

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  1. Information We Collect

When you place an order, contact customer support, subscribe to communications, or otherwise interact with our website, we may collect:

• Full Name

• Shipping Address

• Billing Address

• Email Address

• Phone Number

• Order Information

• Payment Information (processed securely through authorized payment providers)

We may also automatically collect certain technical information, including:

• IP Address

• Browser Type

• Device Information

• Operating System

• Website Usage Data

• Shopping Activity

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  1. How We Use Your Information

We may use collected information to:

• Process and fulfill orders

• Provide customer support

• Respond to inquiries

• Process returns and refunds

• Resolve product quality issues

• Improve website functionality

• Analyze website performance

• Prevent fraud and unauthorized activity

• Comply with legal obligations

• Send marketing communications when consent has been provided

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  1. Marketing Communications

If you voluntarily subscribe to marketing communications, we may send:

• Product announcements

• Promotions

• Brand updates

• New product releases

• Special offers

You may unsubscribe at any time using the unsubscribe link included in marketing emails.

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  1. Information Sharing

AKELEO does not sell personal information.

Information may be shared only when necessary with:

• Payment service providers

• Shipping carriers

• Logistics partners

• Fraud prevention providers

• Government or legal authorities when required by law

These service providers may access information only as necessary to perform services on our behalf.

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  1. Shopify Platform

Our online store is built and hosted on Shopify.

Shopify provides the e-commerce infrastructure used to operate our online store and securely process transactions.

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  1. Payment Processing

Payments are processed through secure third-party payment providers.

AKELEO does not store complete credit card information on company servers.

Payment providers process transactions according to applicable security standards and industry regulations.

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  1. Cookies & Similar Technologies

We use cookies and similar technologies to:

• Improve website performance

• Remember customer preferences

• Analyze website traffic

• Improve shopping experiences

• Maintain website security

You may disable cookies through your browser settings. Some website features may become unavailable if cookies are disabled.

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  1. Data Security

AKELEO implements commercially reasonable safeguards designed to protect personal information from:

• Unauthorized Access

• Disclosure

• Alteration

• Misuse

• Loss

• Destruction

While no method of electronic transmission or storage is completely secure, we continuously maintain appropriate security measures to protect customer information.

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  1. Children's Privacy

AKELEO sells products intended for use by children; however, purchases must be completed by a parent or legal guardian.

We do not knowingly collect personal information directly from children under the age of 13.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove such information.

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  1. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of personal information

• Withdraw consent for certain processing activities

• Request information regarding how your data is used

To exercise these rights, please contact us using the information below.

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  1. Policy Updates

AKELEO reserves the right to update, modify, or replace this Privacy Policy at any time.

Any updates become effective immediately upon publication on this website.

Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

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  1. Contact Information

Customer Support

Email:
support@akeleotoy.com

Phone:
+1 (530) 512-3456

Returns Center

Cyber Cloud

3625 E Jurupa St

Loading Dock 40

Ontario, CA 91761

United States

Official Website:
https://akeleotoy.com

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By using this website, you acknowledge that you have read and understood this Privacy Policy.